5th Design Management Forum at 07. & 08. November 2008 in Cologne
For businesses the customer satisfaction is a permanent challenge, because the wishes and demands of people grow continuously with the technical progress. Companies that pro-actively identify the interests of their customers open up new and profitable opportunities if they develop performance and service offerings that create good and pleasant experiences for the customer. Systematic and strategic management of service design helps the business to gain competitive advantages and to conquer new markets. Experts from the economy, who have gone new and innovative ways in the conception and design of experience worlds and services, present their knowledge and experience at the 5th Design Management Forum for further discussion.
Summer- School, 27th of September: International design students from all disciplines meet at the sustainable summer school to design the future of everyday life and rituals. Please Register Online: designwalks.org